Delivery & Returns
All UK orders are shipped using our preferred courier Parcelforce. However, please note there may be occasions when an alternative courier is used. Deliveries are made between Monday - Friday inclusive, anywhere in the UK mainland at a charge of £4.95 per delivery address. UK orders over £45 qualify for free delivery.
You will receive a tracking email via our third party courier Parcelforce.
We will be keeping an eye on our deliveries. If you spot an issue with your order, please contact us and we will be happy to follow up with the courier on your behalf.
You may complete the field "Delivery Instructions" in the ordering process to provide instructions such as "leave in the garage if out" if you or the recipient is out.
We regret we cannot accept responsibility for the condition of the goods or non-receipt if goods are not signed for.
We will deliver your preserves in two styles of boxes. Our 6 cell branded white box with separated dividers has been designed to hold the jars in position, which is placed inside our outer box to give added protection.
We have carefully chosen the packaging we use and believe it is the most efficient and protective way to care for your preserves.
Please unpack your preserves on arrival. In the unlikely event of a problem, please contact us immediately on +44 (0) 1765 689 671 or email dispatch@rosebudpreserves.co.uk.
If there are any issues with your delivery, please let us know as soon as you are aware. We will be happy to follow up directly with the courier on your behalf. Please contact us on +44 (0) 1765 689 671 or email dispatch@rosebudpreserves.co.uk.
We deliver to most countries worldwide. To place an international order please email dispatch@rosebudpreserves.co.uk
Returns
Should you wish to return your preserves, please contact us on +44 (0) 1765 689 174 or email enquiries@rosebudpreserves.co.uk.
Products will be returned at the customer's expense and, provided that they are returned in good condition within 10 working days of the original receipt, a credit will be issued for the price paid minus the original postage charge. If we are asked to arrange for collection of the goods, any costs incurred by us will be deducted from any refund.
Due to the absence of tamper-evident seals on our cold-filled honey jars, cancellation returns can only be accepted where the original delivery carton remains fully unopened and intact. Once the outer parcel has been opened, we are unable to verify product integrity and cannot accept returns for food safety reasons.
